Policies & Guarantees

• We require a 100% non-refundable deposit for all orders and this is due at the time of ordering.
• We can only take so many orders per weekend. If an order is cancelled, with less than 72 hours notice, any payment made on the order is non-refundable and non transferable. If canceled at least 5 days in advance (of order pickup) we will be happy to transfer any payment made on that order to another order within 3 months from that date.

• Due to the handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders.
• Once you have accepted your order at pick up, it is considered as a "final delivery";  Refunds requested due to decorating style, colours or general design will not be honoured after you accept your cake. 
• All products are the responsibility of the customer once it leaves our possession. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with refund policies stated below.
• Cake flavour and texture is subjective. Full refunds requested due to flavour or texture after the cake has been picked up will not be honoured. You may qualify for a partial refund if the product is brought back and the quality of the cake flavour or texture is determined to not meet our standards. Cakes must be brought back to us within 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of wildflour.  Please understand that we cannot issue refunds for cakes that have already been completely eaten. Refunds of any kind will not be issued to customers who do not contact us within 24 hours. 

The following scenario is the only instance when we will provide a refund:

•  If you come for pick up or if upon delivery the cake does not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee).  NOTE: If we give you a refund, you CANNOT keep the cake. You can only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy. We are not responsible for any expense you may incur for replacing our cake.

***We do not give full refunds under any other circumstances.***

• Changes and cancellations to orders are accepted until 5 days prior to scheduled pick up time. No refunds will be provided for any payments made on the order no matter the amount - if canceled at least 5 days in advance we will be happy to transfer any payment made on that order to another order within 3 months from that date. We will provide no other refunds regardless the circumstances.

• We do all that we can to make sure that your order is decorated to you specifications. 
• Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation.   You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.